Privacy policy
1. Introduction
1.1 iLove Computers Pty Ltd (as trustee) trading as "iLoveComputers" (ABN 91 473 933 702) ("we", "us" or the "Company" is committed to privacy protection. We understand the importance of keeping personal information private and secure. This privacy policy (the "Privacy Policy") describes generally how we manage personal information and safeguard privacy. If you would like more information, please don't hesitate to contact us.
1.2 This Privacy Policy forms part of our Website Terms of Use (located at [LINK]) and General Terms and Conditions (located a [LINK])
2. Australian Privacy Principles
2.1 We will treat all personal information in accordance with any and all obligations that are binding upon us under the Privacy Act 1988 (Cth) (the “Privacy Act”). The Privacy Act lays down 13 key principles in relation to the collection and treatment of personal information, which are called the “Australian Privacy Principles”.
3. What is "Personal Information"?
3.1 Personal information held by us may include your:
(a) name and date of birth;
(b) residential and business postal addresses, telephone/mobile/fax numbers and email addresses;
(c) bank account and/or credit card details for agreed billing purposes;
(d) preferences and passwords for using this site and your computer and connection information; and
(e) any information that you otherwise share with us (including during your account creation process or added to your user profile).
4. Collecting Personal Information
- 4.1 We may collect personal information in a number of ways, including (without limitation) when you:
- (a) create/register a user account;
(b) add information to your user profile;
(c) purchase any products or services through this Site, via telephone or in person;
(d) complete an online contact form to contact us or any third party supplier;
(e) request information from us about products or services;
(f) subscribe to any newsletters or marketing updates;
(g) enter a competition or engage with any of our promotions;
(h) provide information to us in person, by telephone or through marketing or competition application forms; or
(i) send us an email or other communication.
5. Purpose of Collecting Personal Information
5.1 We only collect, hold and use personal information that is necessary for us to conduct our business as an Information Technology retailer and service provider. More specifically, this may include to:
(a) verify your identity;
(b) assist you to place orders through this site;
(c) process any purchases of services that you may make through this site, including charging, billing and collecting debts;
(d) arranging orders or repair works with suppliers, on your behalf;
(e) make changes to your user account;
(f) respond to any queries or feedback that you may have;
(g) so that we can communicate with our customers, suppliers and other persons or organisations that we do business with;
(h) conduct appropriate checks for credit-worthiness and for fraud;
(i) prevent and detect any misuse of, or fraudulent activities involving, this site;
(j) conduct research and development in respect of our products and services;
(k) to generate statistical information for commercial purposes;
(l) contact you about our products and support services or to provide you with general information about us;
(m) gain an understanding of your information and communication needs or obtain your feedback or views about our services in order for us to improve them; and/or
(n) maintain and develop our business systems and infrastructure, including testing and upgrading of these systems,
and for any other purpose reasonably considered necessary or desirable by the Company in relation to the operation of our business.
5.2 From time to time we may email our customers with news, information and offers relating to our own products and services or those of selected partners. Your personal information may also be collected so that the Company can promote and market products and services to you. This is to keep you informed of products, services, and special offers we believe you will find valuable and may continue after you cease acquiring products and services from us. If you would prefer not to receive promotional or other material from us, please let us know and we will respect your request. You can unsubscribe from such communications at any time if you choose.
5.3 If you do not provide us with the personal information we request, or if the information you provide is incomplete or inaccurate, we may not be able to:
(a) process your orders or transactions,
(b) provide you with requested products or services,
(c) respond to your enquiries or support requests, or
(d) otherwise assist you as effectively or efficiently as we would like.
6. Cookies
6.1 To improve your experience on our site, we use ‘cookies’. Cookies are an industry standard and most major websites use them. A cookie is a small text file that our site may place on your computer as a tool to remember your preferences. You may refuse the use of cookies by selecting the appropriate settings on your browser. Cookies do not store any sensitive or personal information. We may share the information captured from cookies with others.
6.2 We may also collect data and statistical information about visitors to our website and social media using web analytics and session recording technology provided by third party service providers such as Google Analytics. These services may use Cookies to assist us in understanding how visitors access and utilise our website and social media.
6.3 We may collect a visitor's internet protocol (IP) address, which could be linked to an individual. In some cases your IP address may be collected directly by a third-party service provider.
7. Disclosure of Personal Information
7.1 In order to provide products/services you require or for the purposes set out above, we may disclose your Personal information to organisations outside of the Company. These organisations may carry out or provide:
(a) customer enquiries;
(b) custom orders or repair works (including Apple Inc or other service providers or suppliers);
(c) mailing systems;
(d) billing and debt-recovery functions;
(e) information technology services;
(f) information technology or website support;
(g) marketing services or research; and
(h) website usage analysis.
7.1 In addition, we may disclose your personal information to:
(a) your authorised representatives or legal advisers (when requested by you to do so);
(b) credit-reporting and fraud-checking agencies;
(c) credit providers (for credit-related purposes such as creditworthiness, credit rating, credit provision and financing);
(d) our professional advisers, including our accountants, auditors and lawyers;
(e) government and regulatory authorities and other organisations, as required or authorised by law;
(f) our related entities;
(g) organisations who manage our business strategies, including those involved in a transfer/sale of all or part of our assets or business (including accounts and trade receivables) and those involved in managing our business risk and funding functions; and
(h) the police or other appropriate persons where your communication suggests possible illegal activity or harm to others.
8. Sale of Business
8.1 By using this Site, you consent to the disclosure of personal information to a prospective buyer of our business. We will take reasonable steps to ensure that any such disclosure is subject to appropriate confidentiality obligations.
8.2 If ownership of our business changes, we may transfer your personal information to the new owner so that the business can continue to operate and provide services to you.
8.3 By continuing to use our services or this website, you expressly consent to the disclosure and transfer of your personal information in connection with such a transaction.
You may withdraw this consent at any time by contacting us using the details provided in this Privacy Policy.
9. Security of Personal Information
9.1 We will take reasonable steps to keep the information we collect about you secure and to prevent unauthorised access to this information. However, we cannot give any guarantees or warranties about the security of your information and will not be held liable for any loss or damage you may suffer as a result of any unauthorised access to your information.
9.2 All personal payment details, including credit card information, provided through our website are protected using Secure Socket Layer (SSL) encryption technology. SSL helps ensure that any data transmitted between your browser and our servers is securely encrypted.
9.3 Our online store is developed by LightSpeed Retail Inc (LightSpeed). LightSpeed provide us with an e-commerce platform which allows us to sell products to you. Your data is stored through our secure hosted data storage, database and the general LightSpeed application. Please read LightSpeed’s Privacy Policy if you want more information.
9.4 Third-party payment gateway providers may be used for online payment card or banking transactions made via the Website.
10. Marketing
10.1 By using this Site, you consent to us using your personal information to offer you products and services that we believe may be of interest to you, but we will not do so if you tell us not to. These products and services may be offered by us, our related companies, our other business partners or our service providers.
10.2 Where you receive electronic marketing communications from us, you may opt out of receiving further marketing communications by following the opt-out instructions provided in the communication
11. Access of Personal Information
11.1 In most cases, you may have access to personal information that we hold about you. We will handle requests for access to your personal information in accordance with the Australian Privacy Principles. All requests for access to your personal information must be directed to us by email using the email address provided below or by writing to us at our postal address.
11.2 We will deal with all requests for access to personal information as quickly as possible. Requests for a large amount of information, or information that is not currently in use, may require further time before a response can be given.
11.3 We may charge you a fee for access if a cost is incurred by us in order to retrieve your information, but in no case will we charge you a fee for your application for access.
11.4 In some cases, we may refuse to give you access to personal information that we hold about you. This includes if the request is frivolous or circumstances where giving you access would:
(a) be unlawful;
(b) have an unreasonable impact on another person’s privacy; or
(c) prejudice an investigation of unlawful activity.
11.5 If we refuse to give you access, we will provide you with reasons for our refusal. If you are unsatisfied with this, you may make a complaint in accordance with he complaints process set out in this Privacy Policy.
12. Correction of Personal Information
12.1 We take reasonable steps to ensure that the personal information we hold is accurate, up-to-date, complete, relevant, and not misleading.
12.2 If you believe any personal information we hold about you is incorrect, incomplete, or outdated, you may request a correction by contacting us via email. Subject to the requirements of the Privacy Act, we will respond to your request and, if appropriate, amend the information accordingly within 14 days. You may be charged a fee for this.
12.3 If we refuse to correct your personal information as requested, we will provide you with a written explanation of the reasons for the refusal, as well as information about how you can make a complaint. If you request, we will take reasonable steps to associate a statement with the relevant record that sets out your view that the information is inaccurate, out-of-date, incomplete, irrelevant, or misleading.
13. Complaints
13.1 If you consider there is a legitimate dispute between us and you in respect of a breach of this Privacy Policy or the Australian Privacy Principles, you must give us notice in writing setting out full details of the dispute via the “Contact Us” details below. Your complaint needs to:
(a) identify you;
(b) give any identification or reference number(s), if relevant;
(c) give a brief description of the matter and why you think the organisation or agency has mishandled your personal information (what happened, when it happened and any consequences and what Privacy principle has been allegedly breached);
(d) include supporting documentation;
(e) let us know what you’d like us to do to resolve the matter;
(f) include your contact address, phone number and the date (if you’re sending a letter).
13.2 We will acknowledge receipt of your complaint and aim to respond within 30 days.
13.3 If you remain unsatisfied with the way in which we have handled your complaint, the matter may be referred to a recognised external dispute resolution scheme (if applicable).
13.4 You can also contact the Office of the Australian Information Commissioner by visiting the following website and following the steps listed on the website: https://www.oaic.gov.au/privacy/privacy-complaints/lodge-a-privacy-complaint-with-us
14. Overseas Recipients
14.1 Information that we collect may from time to time be stored, processed in or transferred between parties or sites located in countries outside of Australia. If required, we will take all reasonable steps to ensure the overseas recipient does not breach the Australian Privacy Principles.
15. Third Party Websites
15.1 Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only.
15.2 Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that we are not responsible for the privacy practices of other websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.
16. Changes to this Privacy Policy
16.1 From time to time, it may be necessary for us to revise this Privacy Policy. Any changes will be in accordance with any applicable requirements under the Privacy Act and the Australian Privacy Principles. We may notify you about changes to this Privacy Policy by posting an updated version on this site.
17. Contact Us
17.1 If you would like more information about the way we manage personal information that we hold about you, would like to opt out of any marketing communications or are concerned that we may have breached your privacy, please contact us by email or post.
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Email: Contact Form Postal Address: PO Box 1161 Mooloolaba QLD 4557 |